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General Policy

These are BASILnetworks.com’s (“BASIL Networks, PLLC”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the BASILnetworks.com website.
All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting BASILnetworks.com Customer Service by e-mailing customer_service@BASILnetworks.com. Please include your order number an item number in question.

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

Mail-In Rebate Policy

Any product offering a mail-in rebate is not returnable to BASILnetworks.com once the rebate has been filed.  Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.

Combo, Bundle and Kit Specials

Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount.
Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable BASILnetworks.com Return Policy Period for that individual item.

If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund.  If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund.

Out-of-Stock (Back-Order) Items

If BASILnetworks.com no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department.  You will be notified via email of two options:

Quantity Purchases

While BASILnetworks.com is more than happy to fill your end user order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact customer_service@BASILnetworks.com with any questions you may have.
Quantity purchases from affiliated resellers follow resellers contractual requirements for returns.

Table Of Contents

Standard Return Policy

This is our Standard Return Policy. Items covered by this policy (those products for which BASILnetworks.com states "This item may be returned for a replacement or refund within 30 days only") must be returned to BASILnetworks.com within 30 days of the invoice date for this policy to apply.  "Return" constitutes receipt of the product by BASILnetworks.com, and not the mere issuance of an RMA.

Limited Replacement Only Return Policy

Products that state "This item is covered by BASILnetworks.com's Replacement Only Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to BASILnetworks.com within 30 days of the invoice date for this policy to apply.  Products covered by this return policy may only be returned for a replacement of the same or equivalent item.  "Return" constitutes receipt of the product by BASILnetworks.com, and not the mere issuance of an RMA.

FINAL SALES RETURN POLICY--NO REFUNDS/EXCHANGES/REPLACEMENTS

This is our Final Sales Return Policy.  This policy controls over any conflicting refund and replacement terms described in our Terms and Conditions Agreement and this Return Policy agreement.  Please contact the manufacturer for any concerns.

CPU Replacement Only Return Policy

Products that state "This item is covered by BASILnetworks.com's CPU Replacement Only Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to BASILnetworks.com within 30 days of the invoice date for this policy to apply.  Products covered by this return policy may only be returned for a replacement of the same or equivalent item. "Return" constitutes receipt of the product by BASILnetworks.com, and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Memory Standard Return Policy

This is our Memory Standard Return Policy. Items covered by this policy (those products for which BASILnetworks.com states "This item may be returned for a replacement or refund within 30 days only") must be returned to BASILnetworks.com within 30 days of the invoice date for this policy to apply.  "Return" constitutes receipt of the product by BASILnetworks.com, and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Consumable Item Refund Only Return Policy

This is our Consumable Item Refund Only Return Policy.  Items covered by this policy (those products for which BASILnetworks.com states "This item may be returned for a refund within 30 days only") must be returned to BASILnetworks.com within 30 days of the invoice date for this policy to apply.  "Return" constitutes receipt of the product by BASILnetworks.com, and not the mere issuance of an RMA.
Consumable items are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products etc. that are consumed once they are used.
The following conditions are not acceptable for return, and will result in the merchandise you have returned to BASILnetworks.com being returned to you:

Software Standard Return Policy

Products that state "This item is covered by BASILnetworks.com's Replacement Only 30-Day Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to BASIL Networks, PLLC within 30 days of the invoice date for this policy to apply.  Products covered by this return policy may only be returned for a replacement of the same or equivalent item.  "Return" constitutes receipt of the product by BASIL Networks, PLLC, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to BASIL Networks, PLLC  being returned to you:

Downloadable Software Replacement Only Return Policy

Products that state "This item is covered by BASILnetworks.com's Replacement Only Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to BASILnetworks.com within 30 days of the invoice date for this policy to apply.  Products covered by this return policy may only be returned for a replacement of the same or equivalent item.  "Return" constitutes receipt of the product by BASILnetworks.com, and not the mere issuance of an RMA.

Downloadable software is non-returnable.  The only exception to this policy is if a partial download has occurred and this can be verified through our downloadable software ID.

Computer Replacement Only Return Policy

This is our Computer Replacement Only Return Policy.  Items covered by this policy (those products for which BASILnetworks.com states "This item may be returned for a replacement within 30 days only") must be returned to BASILnetworks.com within 30 days of the invoice date for this policy to apply.  “Return” constitutes receipt of the product by BASILnetworks.com, and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced in BASILnetworks.com's sole discretion, unless otherwise required by law.  While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair.  If you have a question regarding returning a Desktop PC, Notebook, or Tablet PC, please contact our customer_service@BASILnetworks.com.

Some computer systems will require pre-authorization from the manufacturer technical support in order for an RMA to BASILnetworks.com to be authorized.
You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order.  By confirming your order, you indicate your agreement to this policy.

Television Standard Return Policy

This is our Standard 30-Day Return Policy.  Items covered by this policy (those products for which BASILnetworks.com states "This item may be returned for a replacement or refund within 30 days only") must be returned to BASILnetworks.com within 30 days of the invoice date for this policy to apply.  “Return” constitutes receipt of the product by BASILnetworks.com, and not the mere issuance of an RMA.
This policy includes (but is not limited to) CRT TVs, DLP TVs, Home Theater Projectors, LCD TVs, and Plasma TVs.

NOTE: For televisions above 37 inches:  An adult (age 18 or older) is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to BASILnetworks.com's Terms and Conditions Agreement that you cannot return the television to BASILnetworks.com for a refund, and that the condition of the delivery is satisfactory. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any BASILnetworks.com shipments require that shipping damage is reported within 48 HOURS of the product's delivery.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Open Box Refund Only Return Policy

Products that state "This item is covered by BASILnetworks.com's Refund Only 30-Day Return Policy", or items labeled as "Non-Replaceable" (or similar labeling) must be returned to BASILnetworks.com within 30 days of the invoice date for this policy to apply.  Products covered by this return policy may only be returned for a refund. “Return” constitutes receipt of the product by BASILnetworks.com, and not the mere issuance of an RMA.

This is our Detailed Open Box Item Return Policy.  BASILnetworks.com often sells items that are listed as "open-box."  Because these items are sold at greatly reduced prices, they are subject to a limited refund-only return policy.  Such items can only be returned within 30 days of the applicable invoice date.  “Return” constitutes receipt of the product by BASILnetworks.com, and not the mere issuance of an RMA. BASILnetworks.com& cannot provide replacement service for these items, as their stock is limited.  The entire risk as to the quality and performance of these items is with the buyer.  These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents.  Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or BASILnetworks.com) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law.  These items are not covered by any 30-day satisfaction guarantee.

If you purchase an Open-Box product, BASILnetworks.com guarantees only that you will receive the product itself; accessories MAY OR MAY NOT BE INCLUDED with Open-Box products.  BASILnetworks.com will not send you a missing accessory, even if the missing accessory is required in order to properly make use of all the product’s advertised functions.

Bulk Item Refund Only Return Policy

This is our Detailed Bulk Item Return Policy.  Bulk Items (including but not limited to such items as Air Conditioners, Televisions larger than 37 inches, Home Entertainment Systems and Refrigerators) cannot be returned to BASILnetworks.com for refund or replacement service.  Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package.  Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises.  The item will be returned to BASILnetworks.com and you will be refunded the full amount, including applicable shipping costs and tax.

If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery.  By signing this release, you are acknowledging and agreeing to BASILnetworks.com's Terms and Conditions Agreement, understanding that you cannot return the television to BASILnetworks.com and that the condition of the delivery meets your expectations.  After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.  BASIL Networks, PLLC shipments require that shipping damage is reported within 48 HOURS of the product's delivery.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Note: Extended warranties are available during the checkout process to further safeguard against possible defects. Defective products may be returned if still under warranty.

VGA Standard Return Policy

This is our Standard 30-Day Return Policy.  Items covered by this policy (those products for which BASILnetworks.com states "This item may be returned for a replacement or refund within 30 days only") must be returned to BASILnetworks.com within 30 days of the invoice date for this policy to apply.  “Return” constitutes receipt of the product by BASILnetworks.com, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to BASILnetworks.com being returned to you:

VGA Replacement Only Return Policy

Products that state "This item is covered by BASILnetworks.com's Replacement Only 30-Day Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to BASILnetworks.com within 30 days of the invoice date for this policy to apply.  Products covered by this return policy may only be returned for a replacement of the same or equivalent item.  "Return" constitutes receipt of the product by BASILnetworks.com, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to BASILnetworks.com being returned to you:

No-Contract Phone Replacement Only Return Policy

Products that state "This item is covered by BASILnetworks.com's Replacement Only 30-Day Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to BASILnetworks.com within 30 days of the invoice date for this policy to apply.  Products covered by this return policy may only be returned for a replacement of the same or equivalent item.  "Return" constitutes receipt of the product by BASILnetworks.com, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your expense:

If you have any questions regarding an No-Contract Mobile Phone RMA, or manufacturer warranty information, please contact our Customer Service Department customer_service@BASILnetworks.com.

Monitor Standard Return Policy

This is our Standard 30-Day Return Policy.  Items covered by this policy (those products for which BASILnetworks.com states "This item may be returned for a replacement or refund within 30 days only") must be returned to BASILnetworks.com within 30 days of the invoice date for this policy to apply.  "Return" constitutes receipt of the product by BASILnetworks.com, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Monitor Replacement Only Return Policy

Products that state "This item is covered by BASILnetworks.com's Replacement Only 30-Day Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to BASILnetworks.com within 30 days of the invoice date for this policy to apply.  Products covered by this return policy may only be returned for a replacement of the same or equivalent item.  "Return" constitutes receipt of the product by BASILnetworks.com, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Memory Replacement Only Return Policy

Products that state "This item is covered by BASILnetworks.com's Replacement Only 30-Day Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to BASILnetworks.com within 30 days of the invoice date for this policy to apply.  Products covered by this return policy may only be returned for a replacement of the same or equivalent item.  "Return" constitutes receipt of the product by BASILnetworks.com, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Manufacturer's Warranties

BASILnetworks.com does not offer any express warranties.  However, many of the products available through BASILnetworks.com are covered by Manufacturers' Warranties.  If a product is covered by a manufacturer's warranty, it will be stated on that product's web page.  Manufacturers' warranty details are typically available at the manufacturer's website; click Contact Manufacturers to see a list of the manufacturers whose items we carry.  Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service Department.  Please note that products in this category are non-refundable unless otherwise indicated.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law.  For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

Limited Refund Only 30-Day Return Policy

Products that state "This item is covered by BASILnetworks.com's Non-Replaceable 30-Day Return Policy", or items labeled as "Non-Replaceable" (or similar labeling) must be returned to BASILnetworks.com within 30 days of the invoice date for this policy to apply.  Products covered by this return policy may only be returned for a refund of the same or equivalent item.  "Return" constitutes receipt of the product by BASILnetworks.com, and not the mere issuance of an RMA.

Educational Software Replacement Only Return Policy

Student Edition software is non-refundable. It may only be returned to BASILnetworks.com for a replacement only if the DVD-ROM received is damaged.  No other replacement RMAs are permitted for any reason.   In the case of a damaged disk or otherwise nonfunctional software, a normal BASILnetworks.com RMA must be obtained, and the disk returned to BASILnetworks.com.  If you have already attempted to install the software, using the activation key which had been sent to you, the manufacturer will be notified to cancel the activation key for that disc, and a new disc will be sent to you.

DVD/CD Music and Movies Refund Only Return Policy

Products that state "This item is covered by BASILnetworks.com's Replacement Only 30-Day Return Policy", or items labeled as "Non-refundable" (or similar labeling) must be returned to BASILnetworks.com within 30 days of the invoice date for this policy to apply.  Products covered by this return policy may only be returned for a refund only if unopened.  "Return" constitutes receipt of the product by BASILnetworks.com, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

Last Update

The Return Policy contained herein became officially effective February 27, 2014.

Address

BASIL Networks, PLLC
PO Box 90390
Tucson, AZ 85752